FAQ's

To Change your shipping address follow these steps:

Login into "My Account"
Go to "Edit Account' in My Account
Select ‘Edit Account'’ and complete the form of billing section and save 

Now you have succesfully updated your shipping address.

Feel free to talk to us or mail us at (info@zanainternational.com) about any queries or feedback. Customer satisfaction is our highest priority.

You can check the brand website for the warranty details of your product. The product invoice can be used to claim the services from any Authorised Service Centre.

Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email /SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us.

Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, You may glance through the list below and choose to pay through your preferred medium. 

Try this:

• Check your login details. To login user name must be correct.
• If you forgot your password or it's not working, reset it using 'Forgot Password' link on the sign-in page
• Ensure that your web browser accepts cookies
• If the site is down, please log in again after some time

If you are still unable to login, please 'email us' at info@zanainternational.com

Making a payment is really quick and easy in our website and can be done 24x7. You can pay by either a credit or a debit card and your payment will show on your Order details . We will email you when your payment is successful.

Simply request a return online from My Account. All you need to do is: Log in to My Account Go to My Orders Find your order and select the item(s) that you wish to return Follow the returns instructions, select your return option and you’re done!

Login to My Account and go to the My Orders. Find your order, then click 'Track Order' to get the latest information on your order status. You’ll be able to get complete tracking information.

Simply request a cancel online from My Account. All you need to do is: Log in to My Account Go to My Orders Find your order and select the item(s) that you wish to Cancel Follow the cancel instructions, select Cancel option and you’re done!

You can call our Customer Services Team on 1800-xxx-xxx. We are available 10AM to 5PM, 7 days a week.

When you Cart you can apply your promotion Coupon.

To use a promotion code, simply:

Type the code in to the promotional box that is shown just below the Cart items and click "Apply".
When your Coupon is accepted, you can select to checkout. You can chose to make the payment with your debit or credit card.

To Change your password follow the steps:

Login into "My Account"
Go to "Change Password" tab in My Account
Select ‘Change Password’ and complete the form.

Keep in mind that your new password should satisfy following conditions:
Have at least 6 characters
Include at least one lower case letter
Include at least one upper case letter
Include at least one number